![]() ![]() And when customers feel as if it’s time for an upgrade, they can trade in their Hot Spring spa for a newer model. Under US law Hot Spring must keep spare parts for 20 years, and alternative parts for every spa they’ve ever made.As Dale says, most of the company’s oldest competitors are less than six years old, often folding after each recession, leaving their customers with spas that can’t be serviced.With replacement parts always available, Hot Spring spas really are made to last. The company is the only one in the industry to have both their factory and distribution systems meet the quality control levels needed for the ISO9001 rating – an externally measured standard they’re proud to achieve.The NZ-US partnership has another quality control advantage for their customers. Dale with his wife Nerida and their two daughters enjoying time in one of NZ’s first portable spas. Image sourced from a product brochure circa 1989. As always, maintaining quality was at the top of his mind but Dale didn’t need to be concerned, because the US plant operated to an equally high standard. However, a shortage of skilled labour meant he had to make the tough decision to move the manufacturing to the US. This meant that Dale could oversee the quality of every spa – the company had a low warranty rate that was similar to a high quality European car. Hot Spring spas were manufactured in NZ for 30 years.
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